Reference

Legal framework built for Indonesia

We handle your account data with bank-grade encryption and verify every withdrawal before it reaches your DANA, OVO, GoPay or QRIS wallet.

Bank-grade data encryptionLocal payment verification24/7 legal support channel
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mitra123 Legal framework built for Indonesia
ALWAYS REACHABLE

Where to ask about your rights

Live chat Reach our legal support team via the chat bubble in your account lobby. Available 24 hours daily, 7 days a week. Queries about data access, account closure and payment disputes answered within minutes.
Email escalation Send formal requests to our legal inbox for records, data copies or privacy concerns. We confirm receipt within 4 hours and provide a full response or next steps within 5 business days.
Account settings Update your legal preferences, contact details and communication settings directly in the Profile section of your account. Changes take effect immediately and are logged for your records.
HOW WE HANDLE IT

Data security and account verification

Encryption at rest and transit

Your password, payment details and personal data are encrypted using AES-256 before storage and TLS 1.3 during transmission between your device and our servers, whether you're in Semarang, Makassar or anywhere in Indonesia.

Payment verification layer

Every DANA, OVO, GoPay and QRIS deposit is cross-checked against your registered identity and account history before credit. Withdrawals trigger a second verification step to confirm the receiving wallet matches your profile.

Cookie and session policy

We use session cookies to keep you logged in and functional cookies to track your lobby preferences. You can clear cookies anytime; logging out ends your session within 60 seconds and purges temporary data.

Data retention and deletion

Account data is kept for 7 years after closure for regulatory compliance. You can request partial deletion of non-essential fields earlier. Betting history and payment records are retained for dispute resolution and tax purposes as required by law.

Third-party access

We share payment data only with your chosen rail (DANA, OVO, GoPay, QRIS) and never with marketing partners without your explicit consent. You can review or withdraw consent in your privacy settings anytime.

Dispute and data requests

File a dispute or request your full data export via the Account menu under Legal & Privacy. We respond to all requests within 5 business days and provide copies in a portable, machine-readable format.

Your rights and our responsibilities

You can close your account anytime via the Account menu. We freeze all activity immediately, verify any outstanding bets, and process a final withdrawal to your registered DANA, OVO, GoPay or QRIS wallet within 24 hours. Your data is retained for 7 years unless local law permits earlier deletion.

Open your account, go to Legal & Privacy, and select 'Request Data Export'. We prepare a complete file of your identity, contact details, betting history and payment records in a portable format within 5 business days, delivered securely to your registered email.

Yes. Go to your Profile section to update your name, email, phone and address. Identity and payment details can only be changed after verification for security. Contact our support team if you need to modify account-linked information and cannot do it yourself through settings.

Only mitra123 and your chosen payment provider (DANA, OVO, GoPay or QRIS) see the full details of your deposit and withdrawal transactions. We never share your payment information with third parties, advertisers or other game operators without your consent.

If you dispute a deposit or withdrawal, contact our legal team via live chat or email with your transaction ID. We investigate within 3 business days and review your account history, betting activity and payment records to verify the transaction or process a reversal where appropriate.

Betting history and account logs are kept for 7 years after account closure for regulatory compliance and dispute resolution. You can request anonymisation of older records, but we retain transaction summaries for tax and legal purposes as required by local law.

mitra123 operates where local law permits. Access and eligibility depend on local law. Your account terms and data protection rights are governed by the jurisdiction in which we're licensed. Contact support if you have questions about which rules apply to your account.

Related Pages

mitra123 Indonesia About Us Register mitra123 Login FAQ