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Your Account, Our Commitment to Clear Terms

When you open an account with mitra123, you're joining a platform built around transparent rules and your account security.

Account security verified at signupData protection across all devicesPayment flow transparency
Explore Lobby Read FAQ
mitra123 Your Account, Our Commitment to Clear Terms
REACH US FAST

How to Get Help With Your Account or Terms Questions

Live Chat Open the chat widget in your account or lobby. Our team responds within minutes during operating hours to answer questions about account access, deposit holds, or terms clarification.
Email Support Send account or policy questions to our support email. We aim to respond within 24 hours with detailed explanations of how specific terms apply to your account.
Account Settings Review your Terms acceptance, payment method records, and data preferences directly in your account dashboard. Update contact details or request copies of your transaction log anytime.
YOUR DATA MATTERS

How We Keep Your Information Secure and Compliant

Data Encryption

All account information, deposit details, and transaction records are encrypted end-to-end. Your DANA, OVO, GoPay or QRIS payment data is never stored in plain text on our servers.

Withdrawal Verification

Before we send funds back to your payment method, we verify your identity and match the withdrawal amount against your account balance. This step protects you from unauthorized transfers.

Cookie & Tracking Consent

We use cookies to remember your login, track your gameplay for anti-fraud, and improve lobby load times. You can review our cookie policy in account settings and opt out of non-essential tracking.

Data Retention Schedule

Account records are kept for 7 years to meet Indonesian tax and payment-processor standards. Closed-account data is anonymized after 2 years unless legal holds apply.

Request Your Data

You can request a copy of every transaction, all account changes, and personal data we hold. Submit a formal request via live chat or email; we deliver it within 14 business days.

Privacy Changes & You

If we update these Terms or our data practices, we notify you 30 days in advance by email and in-app message. You can accept the new terms or close your account before the change takes effect.

Frequently Asked About Your mitra123 Terms

Your account stays open and all funds remain yours. We don't close inactive accounts or charge dormancy fees. When you return, log in and your balance will be exactly where you left it. If you want to close it yourself, use the account closure option in settings.

You can add new payment methods (DANA, OVO, GoPay or QRIS) anytime in your wallet. Withdrawals go back to the method you choose at payout time, not necessarily the one you used to deposit. Always verify the account name matches your ID.

Our system logs deposits within 60 seconds of DANA confirmation. If it's missing after 5 minutes, check your DANA app to confirm the transaction went through, then contact our live-chat team with your transaction ID. We can usually locate it or escalate to DANA within one business day.

We never sell your data. We share account and transaction information only with payment processors (DANA, OVO, GoPay, QRIS) to verify deposits and withdrawals, and with Indonesian authorities if legally required. Our privacy policy details all third-party access.

Withdrawals are verified within 1–2 hours and sent to your payment method immediately. DANA, OVO, GoPay and QRIS transfers usually arrive within 5–15 minutes. Bank account transfers can take 1–3 business days depending on your bank.

Yes. Your account transaction history shows all game sessions, bet amounts, and outcomes. You can download a full report from Account > History. Reports can be exported as PDF for your records and go back 12 months by default.

Contact support with the transaction date, game name, and amount in question. We'll investigate within 48 hours and either confirm the charge matches your bet or issue a reversal to your account balance. Reversals can be withdrawn or used for future play.

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