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How we protect your account and payment information

When you open an account with mitra123, your personal details and transaction history stay encrypted from deposit through withdrawal.

Bank-level encryption for all depositsReal-time fraud monitoring on withdrawalsNo data sale to third parties

Explore Lobby Read FAQ

What we collect and why

mitra123 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

mitra123 collects your name, email, phone number and banking details when you register — we need these to verify your identity, process deposits via DANA, OVO, GoPay and QRIS, and release your winnings. We also log your login times, game activity and IP address to detect

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unusual account behaviour and prevent fraud. We keep this data for as long as your account is active, plus seven years after closure for regulatory compliance where local law permits. Your location, device type and browser information help us diagnose technical issues and ensure the lobby
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loads correctly whether you're in Semarang or Makassar. We do not sell, rent or share your personal information with marketers or data brokers.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUT ANYTIME

Contact us about your privacy

If you have questions about how we handle your data, want to request a copy of your information, or need to update your account details, our support team is ready to help.

Live Chat Open the chat widget in the lobby (bottom right). Our team answers privacy questions 08:00–23:00 Indonesia time, seven days a week.

Email Support Send your data request or privacy concern to [email protected]. Include your account username and registered email so we can verify your identity.

Account Settings View and edit your personal details anytime: open your account menu, tap Settings, then Personal Data. Changes take effect immediately.

SECURITY & CONTROL

How we keep your account safe

Your account security starts with two-factor authentication at login and a secure password vault we never store in plain text.

Data Encryption

All personal data and payment records are encrypted at rest and in transit using TLS 1.3 protocols. Your bank details never appear unencrypted in our logs.

Withdrawal Verification

Every withdrawal request requires email confirmation and identity re-verification. Funds are held in a pending state until you confirm, so no unauthorized payout can clear.

Session Control

View all active sessions from your account dashboard. Log out remotely on any device instantly if you notice unfamiliar activity.

Cookie & Tracking

We use session cookies to keep you logged in and analytics cookies to improve performance. No third-party trackers follow you across other websites. You can disable non-essential cookies in your browser settings.

Data Retention

Account data stays for seven years after closure for tax and regulatory compliance where local law permits. You can request early deletion of non-required fields anytime.

Request Your Data

Contact our support team to receive a full export of your personal information, payment history and account activity. We deliver this within 14 business days.

Your privacy rights explained

These are the questions we hear most often from players about how we collect, use and protect their data. If your question isn't here, our support team is always ready to clarify.

No. We never sell, rent or share your personal information with advertisers, data brokers or any external company without your explicit written consent. Your data stays within mitra123 only.

We retain your core account data for seven years after closure for tax reporting and regulatory compliance where local law permits. You can request deletion of specific non-required fields immediately by contacting support.

Your payment details are tokenized and encrypted, not stored as plain text. mitra123 never sees your full bank credentials; your payment processor handles the sensitive data separately.

Yes. Edit your name, email and phone in Account Settings anytime. To export your full data file (activity, transactions, profile), email [email protected] with your username and we'll deliver it within 14 days.

Change your password immediately and contact live chat or email support. Our team will review your session history, block suspicious activity and help you secure your account. Enable two-factor authentication in Settings to prevent future unauthorized access.

We use session cookies to keep you logged in and analytics cookies to improve page speed and gaming experience. No third-party trackers follow you off-site. You can disable non-essential cookies in your browser settings without losing core functionality.

Our baseline policy applies globally. Specific provisions — data retention, deletion rights, and regulatory compliance — depend on local law where you are located. Contact us if you need clarification for your region.

How we protect your account and payment information

Contact us about your privacy

How we keep your account safe

Data Encryption

Withdrawal Verification

Session Control

Cookie & Tracking

Data Retention

Request Your Data

Your privacy rights explained

01 Do you sell my personal data to other companies?

02 How long do you keep my account information after I close my account?

03 Is my DANA, OVO, GoPay or QRIS payment information stored on your servers?

04 Can I update my personal details or request a data export?

05 What happens if my account is compromised?

06 How do you use cookies and does this policy apply to my device?

07 Does this privacy policy apply everywhere or depends on local law?

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